Elecnor Group Customer Perception Survey

Respondent profile

Please indicate the country where you are located:

Angola Brazil Spain Other

Please specify

Elecnor Group management level

For each selected topic, please indicate how Elecnor Group manages it, using the following options:

1 Not managed
2 Occasional or reactive management
3 Adequate management
4 Advanced management, with monitoring and continuous improvement
– I do not have enough information to assess it

Climate change

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Energy production and consumption

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Environmental pollution

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Hazardous chemicals and pollutants

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Water consumption and management

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Biodiversity protection

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Land conservation and restoration

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Use of raw materials and materials

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Circular economy

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Waste management and reduction

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Employee working conditions

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Employee union representation and social dialogue

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Employee occupational health and safety

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Equality and inclusion in the workplace

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Workplace violence and harassment

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Employee training and skills development

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Child and forced labour in the workplace

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Working conditions in the value chain

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Occupational health and safety in the value chain

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Equal treatment and opportunities in the value chain

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Child and forced labour in the value chain

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Relations with local communities

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Rights of indigenous people

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Corporate culture

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Corruption and bribery

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Whistleblowing channel

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Political engagement and lobbying activities

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Management of supplier relationships

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Service quality and customer focus

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Innovation

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Data protection and cybersecurity

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Digital transformation

1Not managed 2Occasional or reactive management 3Adequate management 4Advanced management, with monitoring and continuous improvement I do not have enough information to assess it

Other areas

Is there any other area that you think should be analysed and that does not appear in the list above?

Yes No I do not have enough information

If you answered “Yes”, could you indicate which area and why you think the Group should analyse it?

2000 characters left

Anonymous survey: no personally identifiable data is collected. Answers will be analysed solely in aggregate form by an independent third party.

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